Privacy Policy & GDPR

Introduction

AskCory.ai ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered marketing platform.

Information We Collect

Information You Provide

Account Information: Name, email address, and password when you create an account.
Business Information: Company name, website, industry, and marketing data you input for generating strategies.
Payment Information: Billing details processed securely through our payment provider (Stripe).
Communications: Messages you send us through support channels.

Information Collected Automatically

Usage Data: Features used, time spent, and actions taken within the platform.
Device Information: Browser type, operating system, and device identifiers.
Log Data: IP address, access times, and pages viewed.

How We Use Your Information

To provide and improve our AI marketing services and generate personalized strategies.
To process payments and manage your subscription.
To communicate with you about updates, features, and support.
To analyze usage patterns and improve our platform.
To detect, prevent, and address technical issues or fraud.
To comply with legal obligations.

Data Sharing

We do not sell your personal data. We may share information with:

Service Providers: Third parties that help us operate our platform (hosting, analytics, payment processing).
AI Providers: We use OpenAI and Azure OpenAI to power our AI features. Your business data may be processed by these services to generate marketing content.
Legal Requirements: When required by law or to protect our rights.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us.

GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Your rights include:

Right to Access: Request a copy of your personal data.
Right to Rectification: Correct inaccurate data.
Right to Erasure: Request deletion of your data ("right to be forgotten").
Right to Restrict Processing: Limit how we use your data.
Right to Data Portability: Receive your data in a portable format.
Right to Object: Object to processing based on legitimate interests.
Right to Withdraw Consent: Withdraw consent at any time.

To exercise these rights, contact us at privacy@askcory.ai.

Legal Basis for Processing

We process your data based on:

Contract: To provide services you have requested.
Consent: Where you have given explicit consent.
Legitimate Interest: To improve our services and prevent fraud.
Legal Obligation: To comply with applicable laws.

International Transfers

Your data may be transferred to and processed in countries outside the EEA. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

Data Security

We implement industry-standard security measures including encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

Cookies

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Essential cookies required for platform functionality cannot be disabled.

Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification.

Contact Us

For privacy-related inquiries or to exercise your rights:

Email: privacy@askcory.ai
Data Protection Officer: dpo@askcory.ai

Information We Collect

Information You Provide

Account Information: Name, email address, and password when you create an account.

Business Information: Company name, website, industry, and marketing data you input for generating strategies.

Payment Information: Billing details processed securely through our payment provider (Stripe).

Communications: Messages you send us through support channels.

Information Collected Automatically

Usage Data: Features used, time spent, and actions taken within the platform.

Device Information: Browser type, operating system, and device identifiers.

Log Data: IP address, access times, and pages viewed.

How We Use Your Information

To provide and improve our AI marketing services and generate personalized strategies.

To process payments and manage your subscription.

To communicate with you about updates, features, and support.

To analyze usage patterns and improve our platform.

To detect, prevent, and address technical issues or fraud.

To comply with legal obligations.

Data Sharing

We do not sell your personal data. We may share information with:

Service Providers: Third parties that help us operate our platform (hosting, analytics, payment processing).

AI Providers: We use OpenAI and Azure OpenAI to power our AI features. Your business data may be processed by these services to generate marketing content.

Legal Requirements: When required by law or to protect our rights.

GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Your rights include:

Right to Access: Request a copy of your personal data.

Right to Rectification: Correct inaccurate data.

Right to Erasure: Request deletion of your data ("right to be forgotten").

Right to Restrict Processing: Limit how we use your data.

Right to Data Portability: Receive your data in a portable format.

Right to Object: Object to processing based on legitimate interests.

Right to Withdraw Consent: Withdraw consent at any time.

To exercise these rights, contact us at privacy@askcory.ai.

Legal Basis for Processing

We process your data based on:

Contract: To provide services you have requested.

Consent: Where you have given explicit consent.

Legitimate Interest: To improve our services and prevent fraud.

Legal Obligation: To comply with applicable laws.

International Transfers

Your data may be transferred to and processed in countries outside the EEA. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.